Question 1

How do I create an account?

Accepted Answer

Click Sign in at the top right, choose Sign up, and verify your email. You'll land in your dashboard within seconds.

Question 2

Is there a free plan?

Accepted Answer

No. There is no free tier. You can try the full platform on a once-off R160 · 5-day trial that never auto-renews, then upgrade to Pro (R816/month) or Enterprise (custom) to continue.

Question 3

Do you offer onboarding for enterprise teams?

Accepted Answer

Yes. Contact sales@siyampglobalsystems.co.za and our solutions team will tailor onboarding, data migration and training.

Question 4

How do I enable two-factor authentication?

Accepted Answer

Open Security in the top nav (visible when signed in), scan the QR code with any authenticator app, and save your recovery codes.

Question 5

I lost my 2FA device — how do I recover access?

Accepted Answer

Use one of the recovery codes generated when you enabled 2FA. If you don't have them, open a ticket below and we'll verify your identity.

Question 6

How do I sign out of all devices?

Accepted Answer

Go to Security → Sessions → Revoke all sessions. You'll be signed out everywhere immediately.

Question 7

How do I reset my password?

Accepted Answer

On the sign-in screen, click Forgot password. We'll email you a secure link valid for 1 hour.

Question 8

Which payment methods do you accept?

Accepted Answer

Major credit and debit cards via our PCI-compliant processor. Annual invoicing is available on Enterprise plans.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your dashboard at any time — you keep access until the end of the current billing period. Pro includes a 14-day money-back guarantee.

Question 10

Do you charge VAT / sales tax?

Accepted Answer

Tax is calculated automatically at checkout based on your billing address.

Question 11

How do I get an invoice or receipt?

Accepted Answer

Every charge generates a PDF receipt emailed to your billing contact. Past invoices live under Dashboard → Billing.

Question 12

Which AI models power SIYA?

Accepted Answer

SIYA routes between Google Gemini and OpenAI GPT models depending on the task — reasoning, vision, or fast classification — automatically.

Question 13

Is my data used to train models?

Accepted Answer

No. Your prompts, files and operational data are never used to train third-party models. See our Privacy policy for full details.

Question 14

Why did the AI hand off to a human agent?

Accepted Answer

SIYA escalates when a task requires verification, signing authority, or live negotiation. You'll see the handoff in the chat thread.

Question 15

How are suppliers verified?

Accepted Answer

Each supplier passes KYB checks, document review, and ongoing performance monitoring before appearing in search results.

Question 16

Can I get an instant freight quote?

Accepted Answer

Yes — open the Instant Quote page, select Logistics, set your units and urgency, and a specialist confirms within 1 business day.

Question 17

Do you handle international procurement?

Accepted Answer

Yes — over 60 countries are covered. Compliance, customs and FX are managed inside the workflow.

Question 18

How do I invite teammates?

Accepted Answer

Dashboard → Team → Invite. Assign roles (Admin, Operator, Viewer) per workspace.

Question 19

What can each role do?

Accepted Answer

Admins manage billing and members. Operators run workflows and approve actions. Viewers see dashboards but can't make changes.

Question 20

Do you have an API?

Accepted Answer

Yes — REST and webhook APIs are available on Pro and Enterprise plans. Generate keys under Dashboard → Integrations.

Question 21

Which tools do you integrate with?

Accepted Answer

Slack, Microsoft Teams, Google Workspace, QuickBooks, Xero, Zapier, and most major ERPs. Custom connectors on Enterprise.

Question 22

Is there a Zapier integration?

Accepted Answer

Yes — search 'SIYA MP' in Zapier to connect 5,000+ apps to your workflows.

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